Privacy Policy

Last updated: May 21, 2026

GPS Electric ("we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you contact us, visit our website at gpselectric.com, or communicate with us by phone or text message.

1. Information We Collect

We collect the following information when you request our electrical services:

• Contact information: name, phone number, email address, and service address.
• Service details: description of the electrical issue, photos or videos you choose to share, and your scheduling availability.
• Communication records: SMS messages, voicemails, and call records exchanged with our team or our automated assistant.
• Website usage data: standard browser information and pages visited (via Google Analytics).

2. How We Use Your Information

We use your information solely to provide our electrical services and related communications:

• Respond to your service requests and quotes.
• Schedule appointments and dispatch technicians.
• Send transactional SMS messages related to your service (confirmations, technician arrival notifications, emergency dispatch alerts).
• Maintain internal records for accounting and quality assurance.
• Comply with legal obligations.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. SMS / Text Message Communications

When you text our business number, call our business line, or submit your phone number through our website, you consent to receive SMS messages from GPS Electric for service coordination purposes only.

• Message frequency varies based on your service request.
• Message and data rates may apply depending on your mobile carrier.
• You can reply STOP at any time to opt out of further SMS messages.
• You can reply HELP to get assistance.
• For full SMS terms, see our SMS Terms & Conditions.

Mobile information is not shared with third parties or affiliates for marketing or promotional purposes. All categories listed above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Data Sharing with Service Providers

We use trusted third-party service providers to operate our business. These providers only access data needed to perform their function and are bound by confidentiality:

• Twilio Inc. — SMS and voice communication platform.
• OpenAI — powers our automated customer-service assistant.
• GoDaddy — website hosting and email infrastructure.
• Google Analytics — anonymous website usage statistics.

5. Data Retention

We retain customer communications and service records for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. SMS conversation logs are typically retained for 12 months unless required for ongoing service or legal reasons.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data (subject to legal retention requirements).
• Opt out of SMS communications at any time by replying STOP.

To exercise any of these rights, contact us using the information below.

7. Data Security

We implement industry-standard security measures to protect your personal information, including HTTPS encryption for our website, secure storage of communication logs, and limited access to personal data on a need-to-know basis. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Children's Privacy

Our services are intended for customers 18 years of age or older. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated when reasonably possible.

10. Contact Us